This guide explains how organization admins add the integration, what it does in Nuvoro, how to remove it, and what to do if something goes wrong. For general contact options, see our Support page.
Adding the Zoom integration
Follow these steps to connect Zoom to your Nuvoro organization using OAuth.
- Sign in to Nuvoro at nuvoro.net/login with an account that can manage organization settings (admin).
- Open Settings from your dashboard.
- Select the Integrations tab.
- In the Zoom section, click Connect Zoom.
- When the Zoom window opens, sign in to the Zoom account that should host meetings for your business (if prompted).
- Click Authorize (or equivalent) to approve the requested permissions.
- After success, you should see Zoom shown as connected in Integrations. You can close any popup window if one was used.
Prerequisites: A Nuvoro organization with permission to change settings; a Zoom account you are allowed to connect; a supported web browser. Virtual meeting links are created for services and bookings configured for virtual delivery—see Usage below.
Using the integration
After Zoom is connected, Nuvoro can create and associate Zoom meetings with your workflow.
- Virtual services: Services marked as Virtual (not in-person) can use Zoom for online sessions.
- New bookings: When clients book eligible virtual appointments, Nuvoro can add meeting details so hosts and clients have a consistent video link workflow.
- OAuth security: Nuvoro uses a Zoom Marketplace OAuth application. Client credentials are stored on Nuvoro's servers and are not exposed in the browser.
If your organization previously used older server-to-server credentials, the Integrations screen may show a notice. Use Connect Zoom with OAuth to align with the current integration, or disconnect to clear stored credentials as described in your in-app messaging.
Removing the integration
To disconnect Zoom from your Nuvoro organization:
- Sign in and go to Settings → Integrations.
- Click Disconnect (or the equivalent control) in the Zoom section and confirm if prompted.
What happens when you disconnect: Nuvoro removes the association between your organization and the connected Zoom account for this integration, including revoking or clearing stored OAuth tokens on our side as part of the disconnect flow. New virtual bookings may no longer receive automatic Zoom meetings until you connect again.
You can also remove or restrict the app from your Zoom account side via Zoom's app management / connected apps settings if your Zoom plan provides that option. That affects Zoom's authorization independently of Nuvoro; we still recommend using Disconnect in Nuvoro so our records stay accurate.
Troubleshooting
Try the following if connection fails or meetings are missing:
- Confirm you completed Authorize in Zoom and that the Integrations page shows Zoom as connected.
- Use a current browser version; disable extensions that block pop-ups if the OAuth window does not appear.
- Ensure the service is configured for Virtual (or hybrid) where your workflow expects a Zoom link.
- If you see an error on the callback page after Zoom redirects, note the message and contact support with the approximate time of the attempt.
Further help: Email [email protected] with subject line "Zoom integration" and a short description of what you tried. For phone and response times, see Support.